Online Service

Our loan terms are designed to be flexible and transparent:

• Loan Amount: From ₱80,000 to ₱5,000,000
• Repayment Period: 6, 12, 24, or 36 months
• Interest Rate: Fixed at 0.5% per month
• Processing Fee: No hidden charges or processing fees
• Early Repayment: Allowed without penalties
• Late Payment Fee: 2% of the outstanding amount per month

All terms are clearly stated in your loan agreement before approval. You can review and accept the terms during the application process.

Our loan application process is quick and efficient:

• Application Submission: 5-10 minutes to complete the online form
• Initial Review: 1-2 hours during business hours
• Document Verification: 2-4 hours after submission
• Final Approval: Within 24 hours of complete documentation
• Fund Disbursement: Same day after approval (during business hours)

Our streamlined process ensures you get the funds you need quickly. Most applications are processed within the same business day if all documents are submitted correctly.

You can check your loan status and details through multiple channels:

• Online Portal: Log in to your account and navigate to "My Loans" section
• Mobile App: Download our app and access your loan dashboard
• Wallet Section: Click on the Wallet icon in the footer navigation
• SMS Notifications: Receive automatic updates on your registered mobile number
• Email Updates: Check your email for detailed loan statements
• Customer Service: Call or chat with our support team during operating hours

Your loan dashboard displays: current balance, payment history, next payment due date, interest charges, and remaining term.

Once your credit line is approved, funds are disbursed through the following process:

• Bank Transfer: Direct deposit to your registered bank account (2-4 hours)
• E-Wallet: Instant transfer to your linked e-wallet (GCash, PayMaya, etc.)
• Cash Pickup: Available at partner remittance centers (same day)
• Check Issuance: Physical check delivery (3-5 business days)

To receive your funds:

1. Ensure your bank account or e-wallet is verified in your profile
2. Wait for approval notification via SMS and email
3. Funds will be automatically disbursed to your chosen method
4. You'll receive a confirmation once the transfer is complete

Note: Bank transfers may take longer during weekends and holidays. E-wallet transfers are processed instantly 24/7.

We offer multiple ways to reach our customer support team:

• Live Chat: Click the "Customer Service ✈️" link above for instant chat support
• Phone Support: Call 1-800-LOAN-HELP (1-800-562-6435)
• Email: support@loanservice.com
• Contact Page: Click the "Contact" icon in the footer navigation
• Social Media: Message us on Facebook, Twitter, or Instagram
• WhatsApp: +63 917 123 4567

Operating Hours: 09:00 AM - 09:00 PM (Monday to Sunday)

Our dedicated support team is ready to assist you with any questions about loans, applications, payments, or account management.

Yes, you can sign out of your account at any time. Here's how:

• Desktop/Web: Click on your profile icon in the top right corner, then select "Sign Out"
• Mobile App: Go to Settings → Account → Sign Out
• Quick Access: Click the "SETTING" button in the top navigation, then scroll to "Sign Out"

Security Tips:

• Always sign out when using shared or public computers
• Clear your browser cache after signing out on public devices
• Enable two-factor authentication for added security
• Never share your password or OTP with anyone

Automatic Sign Out: For your security, you'll be automatically signed out after 30 minutes of inactivity.

You can sign back in anytime using your registered email/phone number and password.